EXCHANGE & RETURN POLICY

1. What is your exchange & return policy?

Due to limited infrastructures in place as a brand new start-up, RII SWIM's products are non-refundable, so please follow our size guide carefully, or contact us at info@riiswim.com with any questions before you purchase your swimwear. If you receive a bikini that you find isn't fitting right, then we will issue store credit to the value of your swimwear (minus shipping charges), if the following set of criteria are met:

  • Unworn items must be returned within 14 days of delivery date.

  • Unworn items must have hygiene sticker in place and all original tags attached.

  • Unworn items must be returned in original RII SWIM bag.

 

2. Where in the world do you ship?

RII SWIM currently ships worldwide, with varying shipping fees depending on the region. Free shipping is applicable to orders over HK$500 within Hong Kong (SF Express), and over HK$1,000 to the US (HK Post e-Express).

RII SWIM is based out of Hong Kong, and it generally takes around 1-2 business days for orders to be dispatched. If you do not receive an email notifying you of dispatch, please email us at info@riiswim.com.